I want to thank Patrick Lane and Hailey Cook for being so dedicated and helpful during my loan process. Patrick called me almost everyday to give me updates as to the progress of my loan application. After dealing with another company, who has my mortgage loan now, who was not very helpful to me on trying to refinance my loan, it left me with a bad taste. But, after dealing with Royal United’s Patrick and Hailey, I could not be more pleased and happy. Not only did Patrick listen to what I was trying to do, he came up with several solutions and options for me to choose from. We discussed those options and he helped my make the right decision on the direction I needed to accomplish what I wanted. Thank you Patrick for what you did for my wife and I. We will be recommending everyone to contact Royal United in the future.