Informative and Personable
My experience working with Mike McGuigan was so relaxing. He was able to walk me through the whole process and was not only informative when I had questions, but also very personable. I was comfortable when needing to contact him as he always welcomed my call and had time for me. He made the mortgage go smoothly and so quickly.
Always Made The Extra Effort!
Katie was great to work with on refinancing a house my son and I own. She was in Indiana, I was in Hawaii, and my son was in TX. She was always making the extra effort to stay connected when I had to get up at 5:30 am to manage the time difference. Her emails were always prompt and friendly. I would use this company again in a minute. Thanks Royal United Mortgage!
5 Stars!
I will most definitely recommend Royal United Mortgage to anyone needing any of their services. Jonathan Hahn is very professional, knowledgeable, patient and friendly. Royal United gets a 5 star from me! Thank you.
Royal United’s Staff Is Top Notch!
Patrick Lane is the truest example of “let’s do what needs to be done to get this done right!” I love that “we can do it spirit” in a professional! My experience with Patrick Lane and Royal United Mortgage Company was AMAZING. All of the staff were professional yet never forgetting to be human in the process. That alone is priceless from a client’s perspective. I am a Real estate professional so I meet all kinds in this business. Royal United Mortgage’s staff is top notch!! I will refer my customer/clients to them.
My Best Mortgage Experience
Matt Matheny always took the time to review the process, answer any and all questions, never seemed rushed; all with the utmost patience and professionalism. I’ve been through a mortgage process multiple times and this was by far my best experience. Matt was on top of the process 100% holding all accountable for timely responses and customer centered service. This was unbelievably speedy; the only delays were on my end with unexpected interruptions unrelated to this process. Matt never went more than two days in contacting me to give me an update or to provide a reminder of my next step. Thank you Matt!!!
Wonderful Employees
Brad Atkinson and John Lacy have been a tremendous help throughout our loan experience. I have gone through the process a few times and I have never had two people as wonderful as these two guys are.
Pleasant, Professional, and Quick!
I have been trying for over 2 years to get a Mortgage from one Bank or another. It was the most stressful time of my life until I found Nicholas Franckowiak with Royal United Mortgage! Within 2 weeks we were done with the entire process! Nick was amazing to work with! Pleasant, Professional, Quick! Everything no other company was! Thank you Royal United Mortgage! Thank you Nick! I will recommend your services to everyone!!
Exceeded All Of Our Expectations!
Patrick Christoffel did an exceptional job for us! Our rate was lower than expected, our out of pocket expenses were much lower than expected, & Patrick exceeded all of our expectations! Patrick made our dream come true! He answered every question we had & provided great customer service! I will be recommending Patrick to everyone I know! He is an asset to your company & to your industry!
Great Customer Service
I was very happy with the customer service I received from Justin Cook while refinancing. He was very honest, always responded quickly and did not waste my time. Justin always gave me accurate timelines for the process. This was very painless process. He even scheduled it so a closing agent could come to my home. This is great customer service.
Very Patient Throughout The Process
My name is Margaret Clarke. I would like to thank Mr. Matt Matheny for ALL your help. I did not think it was possible but you patiently showed me how refinancing works successfully. Thank you ! Thank you! My thanks also to all the behind scene workers but you understand Mr. Matheny was My main Man!!!!