Resource Center

Walter from Texas is one of the funniest customers we’ve ever had. In fact, he established new standards for what funny really means – and in the process he reminded us of why we are in this business.

Loan Advisors are the rock stars of the mortgage industry (and ours are going to take some ribbing when the other team members read this). They are the ones in front of the customer, they are the voice of the company, they set the expectations, and all the credit for a good performance usually goes to them.

Who said you can’t have your cake and eat it too? Well, Andy from New Jersey for one. A self-proclaimed pessimist extraordinaire, Andy told our Loan Advisor, “Since warm weather’s coming and a lot of people will want money for home improvements and stuff, most of you guys will raise your fees; even those that don’t are so unpleasant to work with…I’m not sure it’s worth it.”

“I want to talk about how the equity in my house can figure into my retirement plans,” Gina from Minnesota told us. “All that cash will just be sitting there and I should be able to make it work for me.”

“We didn’t want to call because we knew what you were going to say,” is how Ray & Ana from Arizona opened the conversation with us. Their business had been hit hard by the last economic downturn and they had turned to credit cards to keep up with the bills.

In our efforts to communicate with you, we often pick a dry subject: the definition of a mortgage, the difference between a refinance and a new home loan, home-to-loan value, credit score, rates and a variety of other pertinent, albeit objective topics. All are important to be sure; you can’t have too much knowledge of something so important.

Let’s have a show of hands from all of the snow-belt people who are sick of shoveling white stuff. And how many of you are getting dizzy from watching the gas and electric meters spin like tops because the heat is running 24/7?

Watching TV can make you crazy; this is especially true if you are thinking about getting a loan and you tune in to one of the business channels. For every “expert” who says this is a good time to buy a new home, refinance or use your home’s equity, another “expert” will chime in to disagree.

Have you ever watched a movie simply because it had a “big name” star in the lead role? Have you ever had that same movie turn out to be a real stinker because the director, writers or supporting cast members were untalented or downright incompetent?  Sure you have.